To file complaints about wearable products of Titan including issues related to watches, smartwatches (Sonata, Fastrack, Zoop, etc.), wallets, belts, wireless audio, cancellation/return of orders, maintenance and repair, and charges for warranty extension plans, follow these steps and use the provided helplines & contact details:
Titan Customer Support:
- Customer Care Number: Call the toll-free number 18002660123 to talk with executives.
- WhatsApp: Message on +916366920144
- Email: Send an email to customercare@titan.co.in.
For business support, contact Titan World Business executives of your region and resolve your disputes. To repair your device, visit your nearest Titan Service Center.
Steps to file an online complaint:
- Visit Titan’s official website (titan.co.in).
- Navigate to “Help & Contact” option from the “Account” section of the menu.
- Click “Chat with Us” to chat with an agent.
- Provide necessary details about your issue, including order number, watch model, and product details.
- Submit your complaint and wait for a confirmation.
Finally, note down the reference/ticket ID to track status. You can also use Titan mobile app to access online services and get help from services.
Escalate to Grievance Officer:
If your issue remains unresolved by customer service, escalate it to the Grievance Officer at Titan Company Limited by sending a detailed email, including your complaint reference number and a clear description of the problem. Send your grievance here:
- Phone Number: 18001081100
- Email: ecomsupport@titan.co.in
- Address: Grievance Officer – Titan Company Limited, Registered office at No. 3, Sipcot Industrial Complex, Hosur – 635126, Krishnagiri.
For unresolved cases or violation of consumer rights, file an informal consumer complaint to the National Consumer Helpline (NCH) for arbitration.
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