To file a complaint about baby care, kids, and maternity products & services of FirstCry including issues related to delivery services, return and exchange, payment failures, pricing disparities between physical stores/showrooms and online platforms, and kids’ products, follow these steps and use the provided contact details & helplines:
FirstCry Customer Support:
- Customer Care Number: You must request a callback by logging in to your registered account from FirstCry’s mobile app or website.
- Email: Send an email to customercare@firstcry.com.
For queries, grievances, and help related to FirstCry Intellitots preschool services, you may call at +911353501303 or email hello@firstcryintellitots.in.
Steps to file an online complaint:
- Visit the FirstCry’s official website (firstcry.com).
- Navigate to “Support” and login to your account.
- Click “Contact Details” to communicate with an executive by clicking “Call Me”.
- You can also chat with the support team by providing the order ID (if not selected), description of the issue, and problems.
- Submit the form.
Finally, note down the reference/ticket ID to track status. If not resolved, request executives to escalate the matter to the Head of Service.
Escalation to Grievance Officer:
If the issue remains unresolved by customer service, escalate it to the Grievance Officer for FirstCry at BrainBees Solutions Pvt. Ltd. by writing a grievance letter with a reference ID. You can send your concerns by email or post at:
- Phone Number: +911356617000
- Email: grievance@firstcry.com
- Address: Grievance Officer for FirstCry, BrainBees Solutions Private Limited – Digital Age Retail Private Limited, Rajashree Business Park, 3rd Floor, Survey No. 338 Next to Sohrabh Hall, Tadiwala Road Pune – 411001.
As a last resort, if satisfaction is not met or your consumer rights are violated, file a consumer complaint to the National Consumer Helpline (NCH) with supporting documents. Further, you may get help from a lawyer.
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