Jio Airfiber connection not working from last 8 days

[complainthub]

Dear @Arpit_Agrawal

It’s frustrating to face such prolonged service issues. Since Jio’s support has been unresponsive, you can escalate the matter to TRAI by filing a complaint with the National Consumer Helpline (consumerhelpline.gov.in) or lodging a grievance with TRAI through PG Portal (www.pgportal.gov.in). Additionally, you may consider filing a complaint with the DoT’s Public Grievance Cell (www.dot.gov.in).

To lodge your complaint through CPGRAMS, follow this:

@complainthub

• Visit the CPGRAMS public grievance portal (pgportal.gov.in).
• Navigate to the “Register/Login” option to open the form.
• Click the “Click here to sign up” option to register yourself. If you already have an account, log in, or use the MyGrievance App.
• After logging in, click on the ‘lodge public grievance’ link. Agree to the terms & conditions, then click ‘submit’.
• Choose the ministry, department, or state government you wish to lodge a grievance against.
• Provide details by choosing the appropriate category and subcategory for your complaint. Briefly describe your issue and mention any reference numbers if available. Specify the type of relief or compensation sought.
• Attach supporting documents to validate your complaint. Fill in any additional required details.
• Submit the complaint form.

If still need help, reply to us.