Last few days internet connection is frequently interrupting and buffering regularly. I want to return back your equipment. I have complain about internet connection of jio airfiber. The poor service of jio is astonishing me.
Dear @Arup_kumar_mukherjee ,
If you are facing frequent internet interruptions and buffering issues with Jio AirFiber, follow these steps to report the issue and request cancellation or resolution:
Jio AirFiber 24/7 Helpline: 1800-896-9999 (Call from your registered mobile number).
Live Chat, Call, or Email Support: Jio Support - Customer Care Contact Info
How to Escalate if Issue is Not Resolved:
Register a Complaint – Call JioCare and note down the complaint docket number.
Escalate to Jio Appellate Authority – If your issue is not resolved within the given time, appeal to Jio Appellate Officers in your region.
- Timing: Monday to Friday (10:30 AM – 6:00 PM)
- Ensure: You must file the appeal within 30 days after the resolution deadline.
- Get Docket Number: Within 3 days of filing the appeal, you will receive a new docket number.
- Resolution Timeline: The appeal will be resolved within 39 days.
Final Escalation – If Jio does not resolve your issue, contact TRAI Consumer Grievance.
For Chat Support: 7000770005
Choose your preferred method: Call, email, or chat via Jio Support - Customer Care Contact Info.
Let me know if you need more help!