Dear @Abhijeet_Verma
You’ve raised a concern about being charged a service fee at Rubarru Restaurant and Bar, Gorakhpur, despite unsatisfactory service. As per Govt. of India guidelines, service charges are voluntary . You can report this to the National Consumer Helpline at 1800-11-4000. Additionally, you may file a complaint with the CCPA via e-jagriti portal for violations.
This is the recommended way to file complaints. Here’s how:
Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/ )
Step 2: Register or Login
If you’re a new user, click the “Sign Up ” button and fill out the Consumer Registration Form.
If you already have an account, log in using your credentials.
Step 3: Choose the Grievance Registration Form
Select “Consumer Grievance ” from the available options.
Step 4: Register Your Complaint
Fill out the online consumer complaint form. Here’s what you’ll need to provide:
Personal Details: Name, contact information, etc.Complaint Nature: Briefly describe the issue you’re facing.Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).Description of Dispute: Explain the problem with facts and dates.Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).
Example: You purchased a mobile phone that malfunctioned within a month. You would describe the issue, including the date of purchase, brand name, model number, and attach a copy of the bill as supporting evidence.
Tips : Know, What documents do I need to file a complaint to Consumer Forum?
Step 5: Submit the Complaint
Once you’ve filled out the form and attached any documents, click the “Submit ” button. You’ll receive a Grievance Docket Number , which you can use to track the status of your complaint.
Step 6: Track Your Complaint Status
Use the "Track Grievance" option on the NCH website (consumerhelpline.gov.in ) or login to your account dashboard to check the progress.
If still need help, reply to us.