Wait time charged on rapido and uber from customer

[sarita_bisht]

Is this right to take wait time charge from the customer on rapido and uber? Recently i got multiple scenario in which the rider hasn’t arrived and they updated on app as they have been arrived and the wait timer has started and some time the rider is moving in another direction and still the timer is running and after that i cancelled the ride and i charged cancellation fees. And when i Open the application for support team, they never answered me and never align any agent who can help me. Now I’m mentally disturbed by these fraudulent applications. They are taking granted of those customers who have no enough time to use public transportation.

[complainthub]

Dear @sarita_bisht

We understand your frustration with Rapido and Uber’s wait time and cancellation charges, especially when riders falsely mark arrival or move in the wrong direction. To address this, raise a formal complaint via the in-app help section under the specific trip. If unresolved, escalate the issue on the National Consumer Helpline (NCH) portal citing unfair trade practices. You can also email their grievance redressal officers listed on their websites.

@complainthub

Online Grievance Registration (INGRAM):

This is the recommended way to file complaints. Here’s how:

Step 1: Visit the NCH Portal (https://consumerhelpline.gov.in/)

Step 2: Register or Login

• If you’re a new user, click the “Sign Up” button and fill out the Consumer Registration Form.
• If you already have an account, log in using your credentials.

Step 3: Choose the Grievance Registration Form

• Select “Consumer Grievance” from the available options.

Step 4: Register Your Complaint

Fill out the online consumer complaint form. Here’s what you’ll need to provide:

• Personal Details: Name, contact information, etc.
• Complaint Nature: Briefly describe the issue you’re facing.
• Product & Service Details: Include details like purchase city, industry, product value, company name, and dealer details (if known).
• Description of Dispute: Explain the problem with facts and dates.
• Supporting Documents: Attach copies of bills, photos, warranty cards, or any other relevant documents (optional but helpful).

Example: You purchased a mobile phone that malfunctioned within a month. You would describe the issue, including the date of purchase, brand name, model number, and attach a copy of the bill as supporting evidence.

Tips: Know, What documents do I need to file a complaint to Consumer Forum?

Step 5: Submit the Complaint

Once you’ve filled out the form and attached any documents, click the “Submit” button. You’ll receive a Grievance Docket Number, which you can use to track the status of your complaint.

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