Booking not done for a flight trip but money deducted from my account

[complainthub]

Dear @Mousumi_D

For your failed booking on Easemytrip.com from Guwahati to Kolkata (19th May, 7:50 PM), where ₹3898 was deducted but no confirmation was received, continue trying their helpline at +911143131313 / +911143030303 or email care@easemytrip.com with transaction details and screenshots. If no response in 48 hours, file a complaint at National Consumer Helpline under “Travel & Tourism.”

To make your complaint online with MakeMyTrip, you may follow these instructions:

@complainthub

Steps to file an online complaint:

• Visit the official portal of EaseMyTrip: https://www.easemytrip.com/
• From the menu section, select “Connect With Us” or login to your account.
• Click “Contact Us” to open the online complaint form.
• Fill out the online form including booking ID and all necessary details in your complaint (cancellation, refund, payment failure, quality of service, or insurance claims).
• Submit the form.

After submitting your complaint, note down the reference or ticket ID for future correspondence.

Escalation to Nodal Officer:

If your lodged complaints are not resolved satisfactorily by the customer service team, escalate the complaint to the Customer Service Head (Nodal Officer) of EaseMyTrip via email or letter including Booking ID, reference/acknowledgement ID and expected resolution.

• Email: care@easemytrip.co.uk
• Address: Customer Service Head, Trip Planners Private Limited, Building No. 223, Patparganj Industrial Area New Delhi – 110092.

If still need help, reply to us.