Complaint about jio employees

[Shubham_Singh1]

Hi Team,

I am facing no connectivity issue from last 4 days. Below is complaint number

Service request number : SR00002CWZUK

I wish to raise complaint about your employees Vishal Arora and Rajeev gupta who sit in Jio gomtinagar lucknow office.

After multiple calls they are not taking any action and they simply text that they are busy.

This is really unacceptable. I want to escalate this and wish to reach to relevant person to raise my complaint.kindly do the needful.

[complainthub]

Dear @Shubham_Singh1

To escalate your complaint regarding the 4-day connectivity issue (SR00002CWZUK) and unresponsive staff at Jio Gomtinagar, you can contact Jio customer care at 198 or email care@jio.com. Mention the service request number and staff names for investigation. For further escalation, file a complaint through the National Consumer Helpline portal .

@complainthub

If your issue is not resolved satisfactorily at Level 1, you may escalate it to Jio’s Nodal Appellate Authority:

• Form Submission: Download and complete a Grievance Form or file an appeal online to the Jio Nodal Officer.
• Phone Number: Contact the Customer Executive at 18008893999, providing your previous reference number for continuity.
• Email: Send a detailed description of your issue, along with any relevant documents, to the Jio Appellate Authority.

If still need help, reply to us.