Urgent: Unresolved Relocation Request and Service Disruption – Fixed Line

[complainthub]

Dear @Shweta_Jain

We’re sorry to hear about your Jio Fiber relocation delay and the inconvenience caused. Please escalate your complaint by calling Jio Fiber helpline at 1800-896-9999 or email jiocare@jio.com with your service ID, relocation request details, and refund demand. Mention the service plan (Jio Fibre_12M_8388) and the disruption’s impact on your family.

If unresolved, you may file a grievance at https://consumerhelpline.gov.in under “Telecom Services.”

@complainthub

If your issue is not resolved satisfactorily at Level 1, you may escalate it to Jio’s Nodal Appellate Authority:

• Form Submission: Download and complete a Grievance Form or file an appeal online to the Jio Nodal Officer.
• Phone Number: Contact the Customer Executive at 18008893999, providing your previous reference number for continuity.
• Email: Send a detailed description of your issue, along with any relevant documents, to the Jio Appellate Authority.

If still need help, reply to us.