Entering peoples more than capacity in gsrtc bus

[complainthub]

Dear @Niyati_Thavrani

We understand your concern regarding overcrowding and discomfort in GSRTC buses despite having a reservation. To raise this issue formally, you can file a complaint with GSRTC via their helpline at 1800233666666 or submit your grievance at the GSRTC grievance portal Additionally, you may escalate the matter to the Gujarat State Transport Department.

To make your complaint online, follow these instructions:

@complainthub

• Visit the GSRTC official website: https://gsrtc.in/
• Login to your account or click “Pravasi-Helpdesk”
• Click to ‘New complaint’ to open the online complaint form.
• Fill out the online complaint form with all the necessary details of your grievance including bus number, ticket ID, bus station, or online booking details.
• Submit the form

Finally, note down the confirmation or reference number to track the status. If your complaint is not resolved, contact the divisional office of the bus station or higher officials of GSRTC.

If still need help, reply to us.