Where to file bus complaints of GSRTC (Gujarat Roadways)?

Transportation
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To file a complaint about a bus, online travel booking (cancellation, refund, or quality of services), or its conductors/drivers to the Gujarat State Road Transport Corporation (GSRTC), also known as Gujarat Roadways, you can use the following contact details and methods:

Register your bus complaints to Gujarat Roadways
Register your bus complaints to Gujarat Roadways1899Ɨ720 107 KB

GSRTC Helplines:

  • Helpline Number: You can call the 24x7 helpline number 1800233666666 to report an issue related to bus services.
  • Email: Send your complaint to the official email address for refunds: erefund@gsrtc.in.

Note: For Yatra Dham services, contact Gujarat Pavitra Yatradham Vikas Board by using contact number 9978412284.

File Complaint Online:

  • Visit the GSRTC official website: https://gsrtc.in/
  • Login to your account or click ā€œPravasi-Helpdeskā€
  • Click to ā€˜New complaintā€™ to open the online complaint form.
  • Fill out the online complaint form with all the necessary details of your grievance including bus number, ticket ID, bus station, or online booking details.
  • Submit the form

Finally, note down the confirmation or reference number to track the status. If your complaint is not resolved, contact the divisional office of the bus station or higher officials of GSRTC.

Contact details of some bus stations in Gujarat:

Bus Station Enquiry Helpline Number Contact Number
Ahmedabad Central 07925463409 6359918294
Amreli 02792222158 6359918316
Baroda 02652794700 6359918347
Bhavnagar 02782424147 6359918381
Bharuch 02642248609 6359918406
Bhuj 02832220002 6359918440
Godhra 02672241923 6359918477
Himmatnagar 02772241233 6359918509
Jamnagar 02882550270 6359918549
Junagadh 02852630303 6359918574
Mahesana 02734286337 6359918619
Nadiad 02682568965 6359918671
Palanpur 02742252339 6359918696
Rajkot 02812235025 6359918736
Surat Central 02612422006 6359918768
Valsad 02632244161 6359918797

Approaching Higher Authority:

If your issue is not resolved satisfactorily, escalate the matter to higher authorities at the divisional and corporate offices of the Gujarat Roadways by using the contact details provided on the contact page (gsrtc.in).

You can email to mdgsrtc@yahoo.com, contact the vigilance officer at 07922822216, or visit the corporate office here:

  • Address: Gujarat State Road Transport Corporation, Central Office, Near Ranip Bus Terminal Ranip, Ahmedabad - 382480.

:tipping_hand_man:t5: Tips: If your bus complaints or issues related to misconduct, corruption, or other concerns are not resolved by the GSRTC, you can lodge a public grievance online to the Department of Transportation through the Public Grievance Registration portal of the government of Gujarat.

Still, have problem? :person_tipping_hand:t6: Reply below with your concerns.

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Rajkot to Diu, GSRTC Volvo. Bus is running too late. And driver is not taking any hault for dinner and for refreshment. Date - 30-6-2024
Please take action against bus driver itā€™s really disappointed to your service. I request you please take action for him.

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Dear @Kuldeep_Pandya

Whenever you face such an issue of bad bus service or unusual behaviour of GSRTCā€™s bus driver, call at the helpline number 1800233666666 to lodge your bus complaint instantly. For more information, read the above post.

For issues related to the corrupt behaviour of bus drivers or conductors, you may call 07922822216 to report the incident to the Vigilance Officer.

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What if the above numbers are not respondingā€¦

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Dear @CA_Ravi_Gangdev

These are the official contact details of the bus stations provided by GSRTC on their official website. Further, you can contact the divisional managers of the Gujarat Roadways by visiting the ā€œcontact page of the divisional offices (gsrtc.in)ā€ on their website.