How to do complaint against GSRT staff

Transportation
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1

I want complaint against GSRT staff.

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Dear @Sid1

You can call the Gujarat Roadways helpline number 1800233666666 to raise your concern or follow these instructions to lodge your complaint online.

Further, you can contact the divisional offices or bus depot manager by using the contact numbers provided on the contact page of the GSRTC website.

If still need help, reply to us.

3

Ticket booking hone par bhi Booking sheet nahi diya he kyu ??

4

Who is Responsible?

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Dear @Chirag_Darji_Darji,
To address your concern about not receiving the booking sheet even after successful ticket booking, please follow these steps:

  1. Check your registered email or SMS for the booking details.
  2. Log in to the GSRTC portal/app, navigate to “My Bookings,” and download the booking sheet.

If you still don’t receive it, contact GSRTC Customer Care at 1800233666666 with your booking reference number. They’ll assist you further.
If unresolved, reply here for additional help.

6

I had booked a ticket whose passenger number is G207999191 and the bus number is GJ-18-Z-8978 which was a booking from Baroda to Modasa and the bus has left without informing us and no one is answering at Baroda bus stand please help me and no one is picking up the phone

7

We’ve raised your concern on Twitter - check it out here:

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Dear @Jayuu

I’m sorry to hear your GSRTC bus (GJ-18-Z-8978, PNR G207999191) departed without notice. Please call Baroda Central Bus Station enquiry at 02652794700 or GSRTC toll-free 1800-233-666666 immediately to locate the vehicle and request support. You may email to erefund@gsrtc.in for automated refund.

If unresolved, file a grievance on the GSRTC Passenger Grievance portal or escalate to the RTO/Consumer Forum. If still need help, reply to us.