How can I file a complaint against Amazon?

Retail & E-Commerce
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To file a complaint against Amazon, these can be the easiest actions that you can take:

First, File a Complaint to Amazon Customer Care

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  1. Register a Complaint: Visit the Amazon India web portal or app and request a callback or use the Chatbot to register your complaint.

  2. Login & Verification: Enter your registered mobile number, email, and password, and complete the two-step verification challenge.

  3. Choose Contact Method: Select whether you want to chat now or get a call from Amazon.

  4. Reference Number: Note down the complaint reference/ticket number for future reference.

If unresolved, escalate to the Grievance Officer, Amazon, and if still unsatisfied, approach the National Consumer Disputes Redressal Commission (NCDRC), a consumer forum in India.

You can approach the respective consumer protection authority in your country.

** :bulb: Note**: Remember not :x: to share sensitive financial information and report any fraud to the Cyber Crime Bureau or call 1930.

For food-related issues, report to the Food Safety and Standards Authority of India (FSSAI). You should know, How to file a food complaint.

Need more information? Read this article: Lodge a Complaint to Amazon in India (complainthub.in)