I am currently living in a rental house where “Hello World” is the service provider. Unfortunately, they have failed to provide the services they promised at the time of agreement. For instance, the door locks and curtains broke within the first three days of my stay. Despite repeated follow-ups, these issues have not been repaired even after four months.
Due to this ongoing negligence and failure to meet basic living standards, I withheld rent payments for the past three months. However, instead of resolving the problems, Hello World representatives have been harassing me to pay the rent. Additionally, they have provided false information about me to the landlord, who is now asking me to either vacate the premises or settle the pending rent.
Given the situation, I believe it is unjust to pay the rent until the harassment stops and the promised services are provided. I would like to understand how I can approach this matter legally and protect my rights as a tenant.