Lack of Complaint Redressal System for JNAC-Serviced Areas in Jamshedpur

Government
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1

Residents of areas under Jamshedpur Notified Area Committee (JNAC) jurisdiction, where sanitation and civic services are provided by JNAC and not by Tata Steel UISL, are facing major inconvenience due to the absence of a proper complaint redressal system.

Currently, only a phone number is available for lodging complaints. This system is outdated, lacks transparency, and does not provide residents with any complaint ID, status update, or follow-up mechanism.

In today’s digital era, citizens expect an online platform or app-based system where grievances can be registered, tracked, and resolved efficiently. Without this, residents of JNAC-serviced areas are left disadvantaged compared to those in UISL areas.

I request the concerned authorities to take immediate steps to introduce a proper online complaint redressal and tracking mechanism for JNAC areas to ensure accountability and timely resolution of public issues

2

Dear @ayush_raj

To raise your concern about the lack of an online complaint redressal system under Jamshedpur Notified Area Committee (JNAC) or call at 06572423280, you may submit a formal grievance to the Jharkhand Urban Development Department through state public grievance portal.

For quicker escalation, tag JNAC officials and the Urban Development Minister on social media. Meanwhile, continue using the existing helpline and request complaint IDs for reference.

If still need help, reply to us.

3

@complainthub The Jharkhand Urban development department also does not have a proper online grievance redressal mechanism. Contacting them is very difficult.

4

@ayush_raj

You can use Jharkhand Integrated Public Grievance Redressal System (/jharkhandegovernance.com) portal to lodge your complaint about this incident with the Urban Development & Housing Department - Government of Jharkhand.