My driving license renewal is pending for months with no updates. Who can I contact?

Government
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If your driving license renewal in India has been pending for months with no updates, it can be frustrating and concerning. Here’s a comprehensive guide on how to address the issue:

Indian woman complaining to an RTO Officer for pending driving license
Indian woman complaining to an RTO Officer for pending driving license1260×720 54.1 KB

1. Check Your Application Status on Sarathi

First, you should track the status of your driving license renewal online. The official website for this is https://parivahan.gov.in/parivahan/.

You can check your application status there. It usually requires your application number or some other identifying details provided while submission of the renewal form.

To contact the helpdesk of Learner License and Driving Licence, email to helpdesk-sarathi@gov.in or call the helpline number +911204925505 (between 06:00 AM - 12:00 Midnight)

2. Contact the Regional Transport Office (RTO)

If the online status isn’t helpful or clear, the next step is to contact the Regional Transport Office (RTO) where you applied. You can either visit them in person or call them. They should be able to give you an update on where your renewal is in the process.

You can also lodge your complaints online to your respective RTO office of your state.

If you don’t get a satisfactory answer from the general RTO staff, don’t hesitate to ask for a higher authority. Explain the situation politely but firmly, and ask for their help in getting things moving.

3. State Transport Department

If all else fails, you can escalate the issue to the state transport department. They have the authority to look into things further and hopefully get your renewal processed.

For this, you can lodge a public grievance online through the state grievance portal of your state government.

:tipping_hand_man:t5: A few more tips for you:

  • Make sure you have copies of your application, receipts of your license application, and any communication you have with the RTO. This can be very helpful if you need to follow up later.
  • Try to be patient and polite in your interactions with officials. It might not seem like it, but being persistent and respectful usually gets better results.
  • If you’re stuck, you could consider getting some legal advice or higher officials. A lawyer who specializes in motor vehicle laws can tell you what your rights are and what other options you have.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.