PLACED ORDER WITH JIOMART FR GROCERY FR RS. 2472.30, PAYMENT SUCEEDFULLY MADE BUT ORDER WAS NOT CONFIRMERD

[complainthub]

Dear @RAHUL_T_DESAI

We understand your frustration regarding the unresolved refund despite submitting transaction proof and repeated follow-ups. Please escalate your complaint by calling the helpline number 18008901222 or emailing Jio customer support at care@jio.com with your order ID, payment details, and mention the issue hasn’t been resolved despite multiple calls.

@complainthub

ioMart Customer Support:

• Customer Care Number: Call the toll-free number 18008901222. For complaints related to Reliance Smart, use helpline number 18008910001 or 18001027382
• WhatsApp: Message on +917000370003
• Email: Send an email to cs@jiomart.com or customerservice@ril.com (for Smart Bazaar)
• Online Complaint Form: For faster redressal, submit your complaint online through JioMart’s complaint form or chat with customer service on the JioMart app.

Finally, note down the reference/ticket ID to track status. If not resolved, escalate your complaints to the Customer Service Head at cshead@jiomart.com with details of your issue and expected resolution.

Escalation to Grievance Officer:

If your complaints are not resolved by the CS Head or customer support team, further escalate it to the Grievance Officer. Provide all relevant details in your email for a thorough review. With the ticket ID of the previous complaint, send the complaint by email or post to:

• Email: grievanceofficer@jiomart.com or nodalofficer@jiomart.com
• Address: Reg. Office: Reliance Retail Limited, 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002, Maharashtra.

If there’s still no response, file a complaint at the National Consumer Helpline (consumerhelpline.gov.in) for prompt intervention.

If still need help, reply to us.