Dear @P_R_Prabhu_P_R_Prabh
For your concern regarding the excess EMI payment of ₹5340/- on Loan A/C 145630141, please contact IDFC First Bank customer care at 180010888 or email customercare@idfcfirstbank.com banker@idfcfirstbank.com with your payment receipts and complaint details.
Steps to file an online complaint:
Visit the IDFC First Bank’s official website (.idfcfirstbank.com) .
Navigate to “Help” section of the menu and select “Chat with IRA” or “Help Center ”.
Select your category of issue and choose “Raise a request”
Verify your mobile number to open the online complaint form.
Fill out the required details in the form including customer ID, description of banking issue, and any supporting documents.
Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the bank’s mobile app to access online banking services and getting customer support.
3. Escalation to Nodal Officer:
If your complaint isn’t resolved within 7 days, escalate it to the Nodal Officer or Regional Nodal Officer (RNO) of your region with the reference/service request number. Contact details for regional offices are:
Phone No.: +912241652700Email : nodaldesk@idfcfirstbank.com Address : Nodal Officer, Service Quality Team – IDFC FIRST Bank Ltd., Building no.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai – 400706
If no resolution is provided within 7 working days, escalate the issue through the RBI CMS portal: cms.rbi.org.in
If still need help, reply to us.