Dear @vickey_kushwaha
As per your concern, your child accidentally deposited money into the WinZO app while playing a game. Unfortunately, there isn’t a direct refund option provided by Winzo. However, you can try these steps:
1. Contact WinZO In-App Support:
- Check if the app has a built-in support system.
- Explain the situation and provide details like the transaction amount and date.
- See if they can assist with a refund or account credit.
2. Escalate to WinZO Customer Support: If the in-app support doesn’t resolve the issue, look for a way to contact their customer service team. You might find this option on their website (winzogames.com) or within the app itself.
3. Submit a Formal Grievance: If the above options don’t work or the issue is not resolved, you can submit a formal grievance to WinZO using the provided email address: grievanceofficer@winzogames.com.
Make sure to include all the required information such as your name, contact number, and Winzo account ID, especially the details of the transaction and your child’s age.
WinZO may resolve your issues within 24-48 hours. While there’s no guarantee of a refund, following the suggested steps might increase your chances of getting a resolution.
You should also review the Winzo app’s terms and conditions to see if they have any policies regarding accidental deposits or refunds.