Poor punjab roadways bus service and misbehaviour with passengers at jalandhar bus station

[Nkaur250]

The bus number PB06BC0198
Timing 4:00 p.m was going from jalandhar bus station to Batala
When passeneges start sitting into it,the driver of bus and some men alongwith him,start asking all the passengers to get out of it,and asking them to go and sit in private bus as this bus will go after 1 hour ,but its timing was 4:05 p.m .
Then all passengers came out and only those who came from chandigarh was allowed to sit,rest all were removed with misbehave.
After that private bus came and passengers sat into it. After 5 minutes this bus get ready to go and they didn’t opened the front gate and crowded all the passengers into behind gate .
They were very rude and misbehaved with passengers and allowed seats only to their known ones.
There is already very bad bus service from Jalandhar to batala,we didn’t get much buses and those which were going ,they were always misbehaving.dont allow specially ladies to GET INTO THE BUS. Very poor service ,very disheartened.

[complainthub]

Dear @Nkaur250,

I’m sorry to hear about this disappointing experience. Here are some steps to help you address the situation:

1. Report to Punjab Roadways: Contact Punjab Roadways customer service to file a complaint about the driver’s behavior and unfair treatment. Mention the bus number (PB06BC0198) and timing (4:00 p.m.) for clarity.
2. File a Complaint on Punjab CM Grievance Portal: Visit the Punjab CM’s online grievance portal (https://connect.punjab.gov.in) and submit a detailed complaint to bring this issue to higher authorities.
3. Notify the Regional Transport Office (RTO): The RTO handles public transport misconduct. File a complaint in person or on their website.
4. Seek Help from Local Authorities: If the issue persists, approach local transport officials or consumer grievance platforms.

@complainthub

Steps to file an online complaint:

• Visit the official website of Punjab Roadways (punjabroadways.punjab.gov.in) .
• From homepage, click “Complaints ” to open the online complaint form. You can also login to your ticket booking account.
• Fill out the required details including bus number, ticket ID (PNR), bus route, description of the issue, and othe bus details.
• Attach supporting documents or photos of buses, if required.
• Submit the form

Finally, note down the reference/ticket ID to track status of your complaint. You can also use the mobile app or online ticket booking website (punbusonline.com) of the Punjab Roadways to get access of e-ticketing services or lodging a bus complaint.

@complainthub

Steps to file an online complaint:

1. Visit the Connect Punjab website (connect.punjab.gov.in) .
2. Registration (if needed):

• If you’re a new user, click “Register Now” and follow the instructions.
• If you already have an account, log in using your credentials or OTP.

3. From the top menu, click “Apply” and select “Grievance ” to open the online complaint form. If you’re logged in, you’ll see a “Click to apply for grievance” button.
4. Fill out the form with the required details including:

• Provide your information (individual or company).
• Include your communication details: address, village, tahsil/city, and district.
• Select the relevant government department and specify whether the issue is at the district or state level.
• Describe the nature of your grievance.
• Provide a detailed description of your complaint (up to 4000 characters), including facts and supporting evidence.
• Attach copies of original or supporting documents, if available.

5. Submit your complaint.

Finally, note down the reference ID or acknowledgement number. This ID will be essential for tracking your grievance’s progress.

These steps can help improve service quality on this route. Let me know if you need more guidance.