To file a complaint about bus services of the Punjab Roadways such as misconduct by drivers or conductors, online AC/non-AC bus ticketing (cancellation, refund, or fare/service charges), punctuality (delayed bus), quality of service within bus (passenger, AC, or Non-AC), or bus pass (student, senior citizen, etc.), you can use the following contact details and follow these steps to contact the Director State Transport - Punjab:
Punjab Roadways Helplines:
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Helpline Number: Call to 01141187700 to the Punjab Roadways customer care team for issues related to online bus booking, payment & cancellation, and refund.
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Customer Service: For bus enquiry at Chandigarh bus stand, call to 01722606672 / 01722704023. Enquiry numbers for other bus stands are: Ludhiana - 01612447015; Amritsar - 01832551734; Pathankot - 01862220098; Jalandhar - 01812223755; ISBT Kashmiri Gate (Delhi) - 9319380776.
You can also get the contact numbers of respective bus stands in Punjab for bus enquiry from depot contact page of the website of Director State Transport.
If your complaints are not resolved, you may contact the designated managers of respective local bus depot offices. Further, you can also lodge your complaint online to the state road transport.
Steps to file an online complaint:
- Visit the official website of Punjab Roadways (punjabroadways.punjab.gov.in).
- From homepage, click “Complaints” to open the online complaint form. You can also login to your ticket booking account.
- Fill out the required details including bus number, ticket ID (PNR), bus route, description of the issue, and othe bus details.
- Attach supporting documents or photos of buses, if required.
- Submit the form
Finally, note down the reference/ticket ID to track status of your complaint. You can also use the mobile app or online ticket booking website (punbusonline.com) of the Punjab Roadways to get access of e-ticketing services or lodging a bus complaint.
Escalation to Head Office:
If your complaint is not resolved to your satisfaction by customer support or bus depot manager, you can escalate it to higher authorities such as General Manager (GM) of divisional offices and Managing director at head office of the Dircetor State Transport.
You can contact the GMs of divisional offices by using these phone numbers of respective bus depot division:
| Bus Depot | Phone Number(s) |
|---|---|
| Chandigarh | 01722650035, 01722650556 |
| Ludhiana | 01612447017, 01612412813 |
| Roop Nagar | 01881221376, 01881222248 |
| Moga | 01636238361, 01636291540 |
| Nangal | 01887220351, 01887221000 |
| Jalandhar | 01812226828, 01812220133 |
| SBS Nagar (AC GM) | 01823222295, 01823224809 |
| Hoshiarpur | 01882256315, 01882255314 |
| Batala | 01871241101 |
| Pathankot (AC GM) | 01862220541, 01862220273 |
| Amritsar | 01832551735, 01832551776 |
| Taran Taran | 01852222529, 01852222233 |
| Patti | 01851244965 |
| Ferozepur | 01632224144, 01632220531 |
| Muktsar Sahib | 01633262340, 01633262452 |
Further, you can write a complaint letter including reference/acknowledgement ID of previous unresolved complaint and expected resolution or send an email to the Managiner Director at the head office:
- Phone Number: 01722704679
- Address: Director State Transport, Punjab Roadways, Jeevandeep Building, First Floor, Sector 17 (Near TDI Mall), Chandigarh.
To know the contact details of all designated officials, visit the head office page from the contact page provided on their official website.
Tips: If your complaint is not resolved by Punjab Roadways, you may also lodge a consumer complaint to the National Consumer Helpline (NCH) for the violation of consumer rights.
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