Toll plaza in Mysore had 30min long que and slow server

Toll plaza in Mysore had 30min long que and slow server yesterday on 4MAY25 at 6.30pm . Yet the executive choose to block the traffic to collect Fee using manual entry in server. Fasttag was not automatic. They were multiple lines leading to travelers fight among themselves.

Single lane at each Toll plaza was missing.
No monitoring while a police was present at the toll.

A traffic block upto half a kilometre was disappointing and helpless. Called 1033 even they were helpless .

This is a serious situation.
Please impliment single lane and quick traffic clearance.
A police to be deployed to avoid fights .