Why the bus was going slow?

[complainthub]

Dear @Jeni_Kj

To address your complaint about bus TN01AN4632 running very slowly while the driver was eating and using his phone, please contact the Metropolitan Transport Corporation (Chennai) customer care 18005991500, quoting the bus number, date, time, and nature of the issue. You may also lodge an online grievance on the Tamil Nadu Transport Department portal.

@complainthub

Steps to file an online complaint:

• Visit the official TNSTC grievance page: https://tnstc.in/
• Click “Contact Us” option to open the online complaint form
• Fill in the required details such as your name, contact information, and specifics of the complaint.
• Provide any relevant evidence, such as ticket numbers or photos, to support your complaint.
• Submit the form and note down the complaint number for future reference.

Must provide all necessary details such as your ticket number, bus number, date of travel, nature of the complaint, and any relevant documentation when filing your complaint.

Escalation to Divisional Offices:

If your issue is not resolved, you may escalate it by contacting the higher authorities through the provided customer care number or the official TNSTC email address. You can contact the TNSTC Tamil nadu roadways help desk of respective depots (bus stand) on the following numbers for immediate assistance:

• Metropolitan Transport Corporation: Call the helpline number 044-23455858 or email to edp.mtc@tn.gov.in, mtc.chn@gmail.com
• State Express Transport Corporation: Dial the phone number 044-25368323 or email to tnexpress16@gmail.com

If you receive no response within 7 days, escalate by filing a written complaint with the Regional Public Transport Authority at your nearest office, including any photos or videos as evidence.
If still need help, reply to us.