To file a complaint regarding bus services of Tamil Nadu State Transport Corporation (TNSTC) such as online travel booking (cancellation, refund, or quality of services), or its conductors/drivers, you can follow these steps and use the contact details and methods:
TNSTC Helplines:
- Helpline Number: Call the TNSTC customer care at 18005991500 for any issues or complaints.
- Customer Care: Dial 9513948001 for reservation queries.
- Email: For reservation-related issues, send an email to commercial@tnstc.org.
For issues regarding payment gateways, call 044-49076326 / 04449076316 or email to pgsupport@billdesk.com (Billdesk payment Gateway). For Basispay payment Gateway(24/7), dial the helpline number 7305068045 or email to support@basispay.in
You can also contact the head office at:
- Address: State Express Transport Corporation Tamil Nadu Ltd., Head Office, Thiruvalluvar House, Pallavan Salai, Chennai - 600002.
Steps to file an online complaint:
- Visit the official TNSTC grievance page: https://tnstc.in/
- Click “Contact Us” option to open the online complaint form
- Fill in the required details such as your name, contact information, and specifics of the complaint.
- Provide any relevant evidence, such as ticket numbers or photos, to support your complaint.
- Submit the form and note down the complaint number for future reference.
Must provide all necessary details such as your ticket number, bus number, date of travel, nature of the complaint, and any relevant documentation when filing your complaint.
Escalation to Divisional Offices:
If your issue is not resolved, you may escalate it by contacting the higher authorities through the provided customer care number or the official TNSTC email address. You can contact the TNSTC Tamil nadu roadways help desk of respective depots (bus stand) on the following numbers for immediate assistance:
- Metropolitan Transport Corporation: Call the helpline number 044-23455858 or email to edp.mtc@tn.gov.in, mtc.chn@gmail.com
- State Express Transport Corporation: Dial the phone number 044-25368323 or email to tnexpress16@gmail.com
| Divisional office | Phone Number | |
|---|---|---|
| Chennai | 9445014450 | vpmtnstc@gmail.com |
| Villupuram | 04146259256 | vpmtnstc@gmail.com |
| Kumbakonam | 04352400351, 04352694425 | tnstckum@gmail.com |
| Salem | 04272314391 | tnstcsalem@gmail.com |
| Coimbatore | 04222431451 | tnstcbemd@gmail.com |
| Madurai | 04522381200 | tnstcmdu@gmail.com |
| Tirunelveli | 04622520982 | tnstctnv@gmail.com |
Further, you can escalate it to higher authorities within TNSTC. This can be done by contacting the head office or sending a written complaint to the managing director with all the details of your initial complaint and any correspondence that has taken place.
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