Bus take exta charges as compared to regular Price

Community
1

Bus conductor take extra charges from Fancy bazar to Bhangaghar as compared to regular price.
As per govt rues 0 to 5 Km rs 10 and 5 to 9 km rs 15. But they ask for 5 rs extra from every passenger.

A hand holds a bus ticket from Fancy Bazar to Bhangagarh in Assam, India, showing a total fare of ₹40.00 paid in cash. (Captioned by AI)
A hand holds a bus ticket from Fancy Bazar to Bhangagarh in Assam, India, showing a total fare of ₹40.00 paid in cash. (Captioned by AI)1920×3413 213 KB

Bus- AS202582

2

Dear @Rupak_Nath,

I understand your concern about the extra charges being collected by the bus conductor. Here’s what you can do to address this issue:

  1. Report to ASTC Customer Care: Contact ASTC at 18003453986. Mention the route (Fancy Bazar to Bhangaghar), the overcharging issue, and the specific fare rules (₹10 for 0-5 km, ₹15 for 5-9 km).
  2. File a Complaint Online: Visit the ASTC website at ASTC website (astc.assam.gov.in) and use the “ Feedback” section to lodge a formal complaint.
  3. Keep Evidence: Attach proof like a ticket or record of overcharging to strengthen your case.
  4. Escalate if Necessary: If the issue isn’t resolved, escalate the matter to the Transport Department of Assam through their grievance portal or contact their helpline.
  5. Register a Complaint at CM Portal: Submit a formal complaint through the Assam CM portal at Write To CM - Chief Minister of Assam. Provide details about the overcharging and request corrective action.

These steps should help resolve the overcharging issue. Let me know if you need further guidance.