I paid $3,226 to a verified supplier on Alibaba. Shipment was supposed to arrive within 45 days, but it’s been over 60 days with no delivery.
They gave me a fake tracking number, refused to refund me, and Alibaba support keeps extending the deadline instead of resolving the case.
All evidence (screenshots, chats, delivery promise, and social media exposure) has been uploaded. I’ve also shared everything publicly on Twitter, Reddit, and Instagram.
Order number: 265928374001026928
Seller: Weihai Tourus Outdoor Products Co., Ltd.
This is clear fraud and delay. I request urgent action from authorities. Alibaba is failing to protect customers.
Dear @Ar_Altamimi
I’m sorry you’ve encountered this fraud and delay. To escalate your Alibaba case (#265928374001026928), open a Trade Assurance claim with all proof in your Orders page, then contact your bank/card issuer to request a $3,226 chargeback. Lodge an FIR with local police or your cybercrime cell citing the supplier’s name and fake tracking. File a complaint via Alibaba Help Center.
Next, email Alibaba’s legal team and demand resolution by Aug 15. If still unresolved, engage a trade lawyer for a formal demand letter or file in small claims court.
Note: Always choose your own logistics services to pickup and get the product delivered with quality testing.
If still need help, reply to us.