How can I complain about water supply services of Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB)?

Energy & Utility
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To file a complaint about water & sewege services of Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) including issues related to polluted water (contamination, discolouration, or the presence of foreign substances), delayed/no water supply, no drinking water tankers, billing disputes, sewege (maintenance, cleanliness, and sewage water treatment), or new/existing connections, follow these steps and use the provided helplines & contact details:

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HMWSSB Water Helplines:

You can send an SMS to 9223166166 with “HW REGMOB <CAN> <Latest Bill No>” to update and change your mobile number of the billing account. For instant help, contact your local water station (water works) or call the control room at +914023300114 / +914023433933.

Steps to file an online complaint

  • Visit the HMWSSB website (hyderabadwater.gov.in).
  • Navigate to “Services” section of the menu.
  • From “Customer Services“ section, click “Register Grievances” to open the online complaint form.
  • Fill out the form by providing your Consumer Account Number (CAN), type of grievance (no water supply, leakage, billing issue, or new connection), and a detailed description of the issue.
  • Submit the form.

Finally, note down the reference ID to track the status and for future escalation if needed. If unresolved, escalate the water complaint to the Deputy/Chief General Manager of the respective circle office by using phone number and email from contact page of the website.

Escalate to Head Office:

If your previous complaints escalated to regional offices and local water stations are not resolved, it can be escalated to the Managing Director (MD) of HMWSSB with the reference ID and supporting documents. You can write a complaint letter including reference/acknowledgement ID of previous complaint and expected resolution. Send this grievance letter to:

  • Phone Number: +914023442881, +914023442882, +914023433933 (Office)
  • Email: mdhmwssb@hyderabadwater.gov.in
  • Address: Hyderabad Metropolitan Water Supply and Sewerage Board, Administrative Building, Khairatabad, Hyderabad – 4, Telangana.

As a last resort, if the grievance is not resolved by head office as per your expectations or within the given resolution period (which may vary between 7 to 15 days), you can lodge a public grievance to the Nodal Officer of Municipal Administration & Urban Development Department through the “Prajavani, a Centralized Public Grievance Redress and Monitoring System (CPGRAMS)” of the Government of Telangana.

:person_tipping_hand:t5: Tips : If you think your consumer rights regarding public utility services are violated by HMWSSB or water distribution authority in your region, file a complaint to the National Consumer Helpline (NCH) under the Department of Consumer Affairs.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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