Dear @motivational_string
Have you escalated your complaint to higher authority by submitting feedback with your grievance reference ID of the previously closed complaint? If not, please follow this instruction:
If your grievance is not resolved even after escalation then there is 3 or 4 levels of escalation. Again, follow the same feedback guideline and resubmit the grievance with reference number through feedback section of the Jansunwai (Samadhan) portal.