Dear @Pavithragowda
To report the issue regarding KA40F 1552 (non-stop) bus refusing to halt at Hebbal Bus Stand, please contact KSRTC customer service at 08049596666 , email awatar@ksrtc.org / ksrtc@ksrtc.org , or lodge a complaint through their official grievance portal. Mention the bus number, route, date, time, and repeated misconduct by the driver. If unresolved, you can escalate the complaint to the Karnataka Transport Department for further action.
Email:
Send your complaint via email to ksrtc@ksrtc.org
For operational grievances like bus cancellations, breakdowns, service class changes, pickup issues, or complaints against staff, email to ctmopn@ksrtc.org
For bus/vehicle-related issues such as cleanliness, signage, or seat conditions, email to cmem@ksrtc.org
Online Complaint Registration:
Visit the official KSRTC website (ksrtc.karnataka.gov.in) Complaints ’ section to lodge your complaint online. Fill in the required details and submit.
In case of online booking, visit the “Bus Ticket Booking - KSRTC (ksrtc.in) CRM Support ”, then tap “New Support Ticket ” to lodge your complaint.
Escalation to Divisional Controller:
If your issue is not resolved satisfactorily, you can escalate it to higher authorities. Contact the Divisional Controller of the respective division or write to the Managing Director at KSRTC’s head office.
Address : Karnataka State Road Transport Corporation, Central Office, Post Bag No-2778, KH Road, Shanthinagar, Bengaluru-560027.
To request the bus stop, you can also raise a complaint to the Department of Transport through the “Janaspandana – Integrated Public Grievance Redressal System (IPGRS)
If still need help, reply to us.