I have ordered my parcel from savana , the estimated delivery date was 7-7-25 and today is 13-7-25, on calling delivery agent he said that my parcel is damaged due to rain, what to do now, it is my prepaid order. Refund my money
Dear @nishaaz_thakur
I’m sorry your Savana parcel is delayed and reportedly damaged. Since it’s a prepaid order, promptly contact Savana customer support via their helpline or website’s “Contact Us” page and formally request a refund or replacement, citing the damage confirmed by the delivery agent.
Ask for written confirmation of your claim. If Savana doesn’t resolve it, escalate your complaint to the National Consumer Helpline at 1800-11-4000 or consumerhelpline.gov.in.
If still need help, reply to us.