Request to Resolve Daily Delays – Train 4022/4021 Jaffna–Colombo

[complainthub]

Dear @Roystan_Rishan

To report the repeated 2–3 hour delays of the Jaffna–Colombo AC Intercity train, file a formal complaint with Sri Lanka Railways by calling 1919 / 1971 or call the General Inquiry Department at *+94114600111, mentioning train details, delay dates, and passenger impact. Request urgent timetable adherence or alternative arrangements for late arrivals.

If delays persist without resolution, escalate to the Ministry of Transport for action.

@complainthub

Steps to file an online complaint:

• Visit Sri Lanka’s official website (railway.gov.lk).
• Navigate to the “Contact Us” section and select “Head Office Details” or “Station Details” to know the contact details.
• Fill out the online complaint form including ticket number or reservation ID, including date, time, location, and nature of the issue.
• Submit the form.

Finally, note down the reference/acknowledgement ID to track status. If you have complaints about reservation (e-ticketing), visit the reservation portal (seatreservation.railway.gov.lk) and login into your account or use the provided mobile app (Sri Lanka Railways Reservation).

Escalation to Head Office:

If your train complaints are not addressed satisfactorily, you may escalate it by contacting the General Manager of Sri Lanka Railways. You can write a complaint letter or send an email here:

• Phone Number: +94114600111
• Email: gmr@railway.gov.lk
• Address: Sri Lanka Railways Headquarters, Colombo 10, Sri Lanka.

If still need help, reply to us.