To resolve this, escalate the issue at Samsung’s customer care at 1-800-5-726-7864Available: 8 AM to 8 PM (All 7 days). You can also file a complaint on the Samsung India support website. To raise your concern online, follow these instructions:
If they still don’t help, you can escalate the complaint to the Consumer Helpline at https://consumerhelpline.gov.in or call 1800-11-4000 for further action.