About constant power cuts in Rapti municipality,Chitwan,Nepal.

[Asmin]

To:
Nepal Electricity Authority
Customer Service Department

Subject: Complaint Regarding Frequent Power Cuts in Rapti-05 & Rapti-06, Chitwan

Respected Sir/Madam,

I am writing to express my deep concern and dissatisfaction regarding the constant and frequent power cuts in the areas of Rapti-05 and Rapti-06, Chitwan. These outages have been occurring almost daily, often without any prior notice, and are severely affecting the lives of residents, students, and small businesses in our locality.

Due to these irregular power supplies:
Students are unable to study properly, especially during the evening hours.
Electronic devices are being damaged due to the unstable voltage.
Internet services are constantly disrupted.
Daily household and professional work is being hampered.

We kindly request the NEA to look into this matter urgently and take necessary steps to ensure a stable and reliable electricity supply in our area. We hope for your prompt attention and a permanent solution to this ongoing issue.

Thanking you,
Yours sincerely,
Resident, Rapti-05 / Rapti-06

[complainthub]

Dear @Asmin

We understand the distress caused by the frequent power cuts in Rapti-05 and Rapti-06, Chitwan. These outages disrupt daily life, damage electronics, and stall work and studies. Please contact NEA Customer Service at 118 (toll-free) or email info@nea.org.np with outage details (dates, times, locations) and file an online grievance via NEA portal. If you don’t receive a resolution within 7 days, escalate to the Electricity Regulatory Commission or the Public Service Commission.

@complainthub

Steps to file an online complaint:

• Visit the official NEA website (nea.org.np).
• Navigate to the ‘Consumer Service’ section.
• Click “Post your complaint” to open the online complaint form.
• Fill out the form with required details including customer ID, type of electricity issue, and fault location (if known).
• Submit the form.

Finally, note down the reference/ticket ID to track status. If not resolved, visit your nearest divisional office to submit a written complaint letter with the reference ID.

Escalation to Head Office:

If the issue is not resolved, you may escalate it to the appointed Head of Customer Service at Nepal Electricity Authority by contacting the Central Office in Kathmandu or using the email provided:

• Phone Numbers: +97714153051, +97714153009 (fax)
• Email: info@nea.org.np
• Address: Central Office, Nepal Electricity Authority, Durbarmarg, Kathmandu, Nepal.

Still not resolved? Finally, you can file a petition against NEA to the Electricity Regulatory Commission (ERC) of Nepal.

If still need help, reply to us.