About constant power cuts in Rapti municipality,Chitwan,Nepal.

[complainthub]

Dear @Asmin

We understand the distress caused by the frequent power cuts in Rapti-05 and Rapti-06, Chitwan. These outages disrupt daily life, damage electronics, and stall work and studies. Please contact NEA Customer Service at 118 (toll-free) or email info@nea.org.np with outage details (dates, times, locations) and file an online grievance via NEA portal. If you don’t receive a resolution within 7 days, escalate to the Electricity Regulatory Commission or the Public Service Commission.

@complainthub

Steps to file an online complaint:

• Visit the official NEA website (nea.org.np).
• Navigate to the ‘Consumer Service’ section.
• Click “Post your complaint” to open the online complaint form.
• Fill out the form with required details including customer ID, type of electricity issue, and fault location (if known).
• Submit the form.

Finally, note down the reference/ticket ID to track status. If not resolved, visit your nearest divisional office to submit a written complaint letter with the reference ID.

Escalation to Head Office:

If the issue is not resolved, you may escalate it to the appointed Head of Customer Service at Nepal Electricity Authority by contacting the Central Office in Kathmandu or using the email provided:

• Phone Numbers: +97714153051, +97714153009 (fax)
• Email: info@nea.org.np
• Address: Central Office, Nepal Electricity Authority, Durbarmarg, Kathmandu, Nepal.

Still not resolved? Finally, you can file a petition against NEA to the Electricity Regulatory Commission (ERC) of Nepal.

If still need help, reply to us.