You have mentioned that buses traveling from Kosamba Chokadi to Surat Bus Stand often do not stop at Kosamba Chokadi, which is causing inconvenience for your frequent commute six days a week. In such cases, you can:
Verify the Bus Stop Status by confirming whether Kosamba Chokadi is an official stop for the buses on your route.
You can also obtain a list of buses that are supposed to stop at Kosamba Chokadi.
If buses that should stop at Kosamba Chokadi are not doing so, you can raise an official complaint.
Steps to File Your Complaint:
You can call at the Gujarat State Road Transport Corporation (GSRTC) helpline number at 1800233666666 or lodge an online complaint by following these instructions:
If you want to contact bus depot manager, use this contact information:
If GSRTC does not resolve your issue, you can file a complaint with the National Consumer Helpline (NCH) under the Consumer Protection Act, 2019. If there is no resolution, you may submit a grievance with the Public Transport Ombudsman through the state grievance portal.