Electricity has been coming at very low voltage

[complainthub]

Dear @Sunil_Godara

To report the issue of low voltage electricity supply in Dhehari (Jayal, Nagaur), immediately contact the JVVNL (Jaipur Vidyut Vitran Nigam Limited) customer care at 1912 (toll-free) or 18001806507, available 24x7. You can also register the complaint online through the JVVNL consumer grievance portal or mobile app by selecting “Voltage Issue/Low Voltage.” If not resolved promptly, escalate by contacting the local JVVNL subdivision office in Jayal.

@complainthub

Online Complaint Filing:

• Bijli Mitra Portal: Visit bijlimitra.com and click on ‘File a complaint’ to submit your issues online.
• WhatsApp: To revise the incorrect meter reading, you can send a photo or video of the meter with the connection number (K.No.) by WhatsApp numbers of zonal offices at +919413375901 (Jaipur), +919413375882 (Bharatpur), and +919413375881 (Kota).

Tips:

• There are no fees for filing complaints.
• Resolution times vary (immediate to 30 days) based on complexity.
• Always obtain an acknowledgement receipt for reference.

Escalation to Consumer Forum (CGRF):

If issues are not resolved by the helpline or online, escalate to the Consumer Grievance Redressal Forum (CGRF) of JVVNL.

• Zonal Level Forum: Lodge a grievance at the zonal level office first.
• Corporate Level Forum: If not satisfied with the zonal level, escalate to the corporate office forum. The commercial disputes can be directly escalated without approaching zonal offices.

You can write a grievance letter or download the provided grievance form to escalate your case to the respective Forum at zonal/circle offices. Contact details of forums are:

If still need help, reply to us.