If you want to file an electricity complaint for Jharkhand Bijli Vitran Nigam Limited (JBVNL) in zones of Ranchi, Dhanbad, Singhbhum, Hazaribagh, Giridih, Dumka, and Medininagar, you can follow this grievance redressal process of the Jharkhand Electricity Board to ensure your complaint is heard and addressed:
JBVNL Electricity Helplines:
- Helpline Numbers: Call the complaint number at 1912 or 18001238745 for an immediate assistance (no power supply)
- Customer Care Number: Dial the toll-free number 18003456570.
- Email: You can also send an email to contactus@jbvnl.co.in.
Steps to file complaints online:
- Visit the JBVNL grievance portal (jbvnl.co.in) and open the ‘online complaint form’ option.
- Include your connection number, the nature of your complaint, and any relevant bills or evidence.
- Submit this online complaint form to the electricity board.
- After filing, you can track the status of your complaint online by clicking on the ‘Track Status’ link provided on the portal.
Escalate to Consumer Grievance Redressal Forum (CGRF):
If your issue remains unresolved, escalate it to the Consumer Grievance Redressal Forum (CGRF) by submitting a written complaint using Form-11, available for download. You can also submit your written grievance form to the nearest CGRF Forums at circle or zonal offices.
These are contact details of CGRF offices:
| Circle Forums | |
|---|---|
| Chaibasa | dgmesc.chaibasa@jbvnl.co.in |
| Chas | ese.chas001@gmail.com |
| Daltonganj | dgmesc.daltonganj@jbvnl.co.in |
| Deoghar | dgmesc.deoghar@jbvnl.co.in |
| Dhanbad | dgmesc.dhanbad@jbvnl.co.in, |
| Dumka | dgmesc.dumka@jbvnl.co.in |
| Gharwa | dgmesc.gharwa@jbvnl.co.in |
| Giridih | dgmesc.giridih@jbvnl.co.in |
| Gumla | dgmesc.gumla@jbvnl.co.in |
| Hazaribagh | esehazaribag@gmail.com |
| Jamshedpur | ese.jsr.circle@gmaill.com |
| Koderma | dgmesc.koderma@jbvnl.co.in |
| Ramgarh | ese.ramgarh@gmail.com |
| Ranchi | dgmesc.ranchi@jbvnl.co.in |
| Sahebganj | dgmesc.sahebganj@jbvnl.co.in |
Approach to Electricity Ombudsman:
If the CGRF does not provide a satisfactory resolution within the specified time, you can appeal to the Electricity Ombudsman of Jharkhand within 30 days from the receipt of the CGRF order, with the possibility of an extension up to 60 days if there’s a valid reason for the delay.
Further, you can appeal to the High Court of Jharkhand to challenge the decision of the ombudsman.
Tips: Remeber, always provide relevant documents and facts to support your case. Don’t forget to note down the reference/acknowledgements in each stage.
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