failed transaction shown in blinkit but amount has been debited from my account

[Lalitha_R]

Today made a payment of 661 through gpay, the amount has been debited from my account but shows failed transaction in blinkit . when i asked my bank they say i need to contact merchant but in web no contact number or customer support available. my hard-earned money has been lost

[complainthub]

Dear @Lalitha_R,

For your failed Blinkit transaction of ₹661 via GPay, first raise a complaint through Blinkit’s Help section in the app under “Orders > Need Help?” and mention the payment ID and date. You can also email them at info@blinkit.com. Since your bank confirms the debit, request a transaction reversal from Blinkit. If unresolved within 7 days, escalate the issue via the National Consumer Helpline (NCH) at 1800-11-4000.

@complainthub

• Online Complaint: Visit the official website of Blinkit (blinkit.com), login into your account, and file your complaint by selecting your order. You can also use the mobile app to chat with the customer agent.

Please note that Blinkit has not provided any customer care number.

When registering your complaint, include all necessary information such as order ID, product details, and the nature of the issue. Finally, note down the assigned ticket number for future reference and tracking.

Escalation to Grievance Officer:

If your issue remains unresolved, escalate the complaint to the Grievance Officer at Blink Commerce Private Limited by sending an email to grievance.officer@blinkit.com. Within your grievance letter, include all relevant details, ticket ID, and previous correspondence and send it to:

• Email: grievance.officer@blinkit.com, nodal@blinkit.com
• Address: Grievance Officer, Blinkit – Blink Commerce Private Limited (formerly known as Grofers India Private Limited), Ground Floor, Pioneer Square, Sector 62, Golf Course Extension Road, Gurugram-122098, Haryana.

If still need help, reply to us.