First class full compartment with non booked people

[complainthub]

Dear @Eliza_Thoudam

It’s unfair that despite booking a first-class ticket, you and your elderly mother had to stand due to overcrowding by non-ticketed passengers. You can report this issue to Western Railway via their helpline 139 or email cpro@wr.railnet.gov.in.

Additionally, lodge a complaint on the Rail Madad portal (https://railmadad.indianrailways.gov.in/) for immediate action. To make your complaints online, follow these steps:

@complainthub

1. RailMadad

• Visit the RailMadad website: (https://railmadad.indianrailways.gov.in/)
• Click on “Lodge Complaint/Suggestion”
• Register or log in using your existing credentials (optional).
• Select “Train Complaint” from the category options.
• Choose your travel details (if applicable) and enter your PNR number.
• Clearly describe your complaint in the designated section.
• Attach any supporting documents (photos, tickets) for better understanding.
• Select the specific category of your complaint (cleanliness, security, ticketing etc.).
• Submit the complaint. You’ll receive a unique complaint number for tracking purposes.

2. IRCTC:

If your complaint pertains specifically to IRCTC services (catering, booking), use the dedicated complaint section on their website:

• You can “Register your complaint to IRCTC” through email, helpline number, and online complaint form.
• Follow the specific instructions provided for lodging complaints.

Escalating Your Complaint:

• CPGRAMS: For unresolved complaints, escalate to the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).
• Divisional Level: Contact the Additional Divisional Railway Manager (ADRM).

For persistent issues, escalate the matter to the Divisional Railway Manager (DRM) of Mumbai Division.

If still need help, reply to us.