Since the transporter is not delivering as promised and seems to be avoiding calls, you can file a complaint either from Bangalore or Kota, but it’s usually better to start in Bangalore where you reside. Visit the nearest police station to file a complaint or contact the consumer helpline at https://consumerhelpline.gov.in. To lodge your police complaint online, follow these instructions:
You may also contact the transporter’s office and send them a formal notice.