How can you file postal service complaints of India Post?

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If you have complaints about shipment & postal services (express or speed post) of India Post such as Mails/Money orders (Delivery of parcels, logistics, pension, payment or money transfer, and other items), international mail or postal articles (including money transfer/ money remittance), Post Office Savings Bank, Savings Certificate, Postal Life Insurance, and Rural Postal Life Insurance, follow these steps and use the provided helplines & contact details of Department of Posts (Indian Postal Services):

Register your complaint to India Post Customer Support
Register your complaint to India Post Customer Support1920Ă—673 82.5 KB

India Post Helplines:

  • Helpline Number: Call the toll-free number 18002666868 or +911123096209 (for Philately transactions).
  • Customer Care Number: For e-Post office issues (pending order, refund, etc.), call the helpline number +911123372637 or +911123096070.
  • Email: Send to srpmsmho-dl@indiapost.gov.in (e-postal services) or plipg.dte@indiapost.gov.in (insurance).

For complaints related to India Post Payment Bank, call to 155299 / 18004252440 or email to dopebanking@indiapost.gov.in / contact@ippbonline.in. To ATM block/transaction, instantly call at 18008899860.

You can also submit a written complaint at the transaction post office or Office of Senior Superintendent/Superintendent of Posts Offices.

Steps to File an Online Complaint:

  • Visit the official India Post website’s “Complaint Registration (indiapost.gov.in)” page.
  • You can also select the “Help & Support” section of the menu.
  • Complete all mandatory fields with transaction and complaint details by providing your consignment/ref number, type of service, article number, transaction number, booking office details, and a detailed description of the complaint.
  • Upload any relevant documents (up to 500 KB).
  • Submit the form.

Finally, note down the reference number for tracking. You can also use the India Post app for postal services. If not resolved, contact the post office in-charge of the respective post office.

Escalate to Chief Postmaster General:

If unsatisfied, escalate to the Chief Postmaster General of your circle. You can write an email or call on the given contact numbers of designated officers of India Post. The contact details of the officials are:

Circle Phone Number Email
Andhra Pradesh +918662429854 pg.ap@indiapost.gov.in
Assam +919435503177 cpmg_asm@indiapost.gov.in
Bihar +916122220207 Cpmg_bhr@indiapost.gov.in
Chhattisgarh +917712233400, +91771222721 cpmg_chh@indiapost.gov.in
Delhi +911123638641 cpmg_del@indiapost.gov.in
Gujarat +917925509384 cpmg_guj@indiapost.gov.in
Haryana +911712603692 cpmg_hry@indiapost.gov.in
Himachal Pradesh +911772629002 cpmg_hpr@indiapost.gov.in
Jammu & Kashmir N/A pg.jk@indiapost.gov.in
Jharkhand N/A cpmg_jha@indiapost.gov.in
Karnataka +918022392648 pg.ka@indiapost.gov.in
Kerala +914712560719 cpmg_ker@indiapost.gov.in
Madhya Pradesh +917552550838 pg.mp@indiapost.gov.in
Maharashtra +912222623721 cpmg_mah@indiapost.gov.in
North East +913642223049 cpmg_ne@indiapost.gov.in
Odisha +916742395547 adpg.odi@indiapost.gov.in
Punjab +911722703844, +911722706700 cpmg_pun@indiapost.gov.in
Rajasthan +911412372020 pg.rj@indiapost.gov.in
Tamil Nadu +914428512651 pg.tn@indiapost.gov.in
Telangana +914023463639, +914023463636 cpmg_tlg@indiapost.gov.in
Uttar Pradesh +915222624778 pg.up@indiapost.gov.in
Uttarakhand +911352650890, +911352710971 asppgcoddn@gmail.com
West Bengal +913322120500 pg.wb@indiapost.gov.in

Appeal to Nodal Officers at HQ:

If your escalated complaint to the Chief Postmaster General at circle offices is not resolved to your satisfaction, escalate it to the nodal officers at the Postal Directorate in New Delhi. You can write a complaint letter (for other than PLI) or email to:

  • Phone Number: +911123036397 (PG Division), +911123096151 (Director PG)
  • Email: ddgpgq@indiapost.gov.in
  • Address: DDG (PG), Department of Posts, Dak Bhavan, New Delhi. 110001.

For complaints related to non-delivery or delayed delivery of ordinary mail parcels, delayed payment or non-payment of money orders or Electronic Money Orders, you can contact the Deputy Director General (PG & QA) at ddgpgq@indiapost.gov.in or call to +911123096087.

For your disputes about Postal Life Insurance or Rural Postal Life Insurance, contact the Chief General Manager (PLI) by contacting at +911124672461 or sending an email to cgmplidte@gmail.com. In the case of PLI/RPLI, you can contact at:

  • Email: gmo.pli@indiapost.gov.in
  • Address: General Manager (Business & Investments), Directorate of Postal Life Insurance, Chanakyapuri Post Office Complex, New Delhi—110023.

For any unresolved complaints related to Gramin Dak Sevaks or pension matters of postal employees, call at +911123096184 and fax to +911123096007.

Finally, you may lodge a public grievance to the Director General of Public Grievances (DPG) for grievances related to corruption, misconduct, or misuse of power by the officials or employees.

Still, have questions? :thinking: Ask by replying to us. :point_down:t5: We will help you.

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