If you have unresolved grievances regarding some Central Government Departments, Ministries, and Organizations, lodge your grievance with the Directorate of Public Grievances (DPG) in the Government of India’s Cabinet Secretariat.
Before approaching DPG, you must first complain to the concerned department. If the issue remains unresolved or you are dissatisfied with the outcome, then you can escalate the matter to DPG. The DPG normally takes up to 30 days to resolve a grievance after receiving the application form.
To file a complaint with the DPG, you can follow these steps:
- Visit the DPG website: https://dpg.gov.in/
- Click on the “Lodge Grievance” link.
- Select the sector of grievance from the list of sectors & departments of the government.
- Enter the date of cause of grievance. and choose the options.
- Choose yes for the concerned authority and choose no for any tribunal and court approach.
- Enter the grievance description within 4000 characters. Provide the details of your grievance that is not resolved by the concerned department or are unsatisfied with the resolution.
- Enter your details in the personal details section of the complainant. (Name, Address, Mobile Number, Residence address, E-mail, and other details)
- Click on the submit form. Take the reference number to track the status of your grievance.
You can lodge your grievances about one from the list of the sectors & departments of the government:
- Indian Railways
- Posts Office of India
- Telecom Sector: Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL)
- Complaints related to Civil Aviation: Air India, The Airports Authority of India, and Shipping
- Road Transport & Highways: The National Highways Authority of India, and Tourism
- Ministry of Finance: National Saving Scheme and Employees’ Provident Fund Organization
- Regional Passport Authorities of India
- Central Government Health Scheme
- Education: Central Board of Secondary Education (CBSE), Navodaya Vidyalaya Samiti, and Kendriya Vidyalaya Sangathan
- Higher Education: National Institute of Open Schooling, Deemed/ Central Universities, and Scholarship Schemes of the Ministry of Education
- ESI Hospitals and Dispensaries are directly controlled by ESI Corporation under the Ministry of Labour
- Youth Affairs
You can also send reminders and ask for clarification. DPG has also provided an Advisory document for the citizens, you can use it to follow the instructions. Contact details of Nodal Officers are:
- Phone Number: 01123345545, 01123017075; 011-23345637 (fax)
- Email: secypg@nic.in
- Address: Directorate of Public Grievances, Cabinet Secretariat, Government of India, First Floor, Jeevan Vihar, Sansad Marg, New Delhi – 110001.
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