If you have complaints about electronic devices, smartphones, accessories, or services of Xiaomi (Mi) in African countries, you can complain by calling the Mi Support Team from your country’s regional customer service number provided by Xiaomi.
Additionally, you may email your concerns, book an appointment online for a repair visit to the service center, or get instant help by chatting with executives online through the chat support system on the contact page of Xiaomi.
Contact Mi Support:
| Country | Mi Customer Service Number |
|---|---|
| Egypt | 17068 |
| Kenya | +254-202-213-788 , service.ke@support.mi.com |
| Morocco | 0800-090-190 |
| Nigeria | 234-700-123-5377 |
| South Africa | +27-11-209-0001 |
If your consumer complaint is not resolved, you may internally escalate the case to senior executives and the CEO of Mi in your region.
Further, you may lodge a consumer complaint against Xiaomi to the consumer protection authority of your country for the violation of consumer rights.
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