KSRTC buses are not on time

[complainthub]

Dear @Gagana_R

Thank you for raising this long-standing concern regarding KSRTC services between Shidlaghatta and Bangalore. The lack of timely, well-maintained buses is affecting commuters’ safety and daily routines. We recommend submitting a formal complaint or calling KSRTC helpline 08049596666 / email awatar@ksrtc.org. Request better frequency, timely schedules, and vehicle maintenance.

To lodge your complaint online with KSRTC, follow these instructions:

@complainthub

Email:

• Send your complaint via email to ksrtc@ksrtc.org. Be sure to include all relevant details and any supporting documents.
• For operational grievances like bus cancellations, breakdowns, service class changes, pickup issues, or complaints against staff, email to ctmopn@ksrtc.org.
• For bus/vehicle-related issues such as cleanliness, signage, or seat conditions, email to cmem@ksrtc.org.

Online Complaint Registration:

Visit the official KSRTC website (ksrtc.karnataka.gov.in) of Karnataka Roadways and navigate to the ‘Complaints’ section to lodge your complaint online. Fill in the required details and submit.

In case of online booking, visit the “Bus Ticket Booking - KSRTC (ksrtc.in)” portal and navigate to “CRM Support”, then tap “New Support Ticket” to lodge your complaint.

If still need help, reply to us.