Refund denied by Timespro for EPBM program, 31 batch of IIMC

Education
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Hi,
I have been contacted with exhaustive followups for getting myself registered by TimesPro for me to get enrolled in EPBM 31 batch of IIM Calcutta.

Where I have paid 23600 on 28th April as I have been infomed that this is better than MBA. But I wanted to do Executive MBA which I was very clear but they have convinced me doing this program which is better than MBA. But After I made the payment I came to know that it will not offer a degree certificate rather they will share a programme completion certificate. So, the very next day I have informed the team on refund but they have denied.

This is very disheartening to see why refund can’t be done? If I’m not blocking the seats of your programme and i have informed this the very next day of my funds being debited.

As per their policy, refund can be only if IIMC rejects my application. If I will not fill the application then also thay will not refund. Even I have been informed to fill the form in a way that the application gets rejected. Hence I request for resolution on this.

So kindly support.
My Ticket ref no with the TimesPro institute- Ticket #00078886

Final mail screenshot as attached.

Warm Regards
K Sarvani Kumari

A TimesPro email informs Sarvani Kumar that their application fee refund request has been denied due to company policy. (Captioned by AI)
A TimesPro email informs Sarvani Kumar that their application fee refund request has been denied due to company policy. (Captioned by AI)1080×2400 172 KB

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Dear @K.Sarvani_Kumari

To address the denial of your refund request (Ticket #00078886) for the TimesPro EPBM 31 program, escalate your complaint by emailing grievance@timespro.com or submitting the online grievance form (timespro.com) and attaching all communication, including proof of payment and your clarification sent the next day. If unresolved, you can file a complaint with the National Consumer Helpline or call 1800-11-4000.

Further, you can lodge a public grievance to the department of education through the CPGRAMS portal of the central government.

If still need help, reply to us.