SBI account is hold

[Shaikh_Moinuddin]

Due to unknown cyber crime, my SBI account 15195 is hold at State Bank account hold, saider. What to do?

[complainthub]

Dear @Shaikh_Moinuddin

To address the hold on your SBI account due to suspected cybercrime, immediately visit your home branch in Saider with valid ID proof and recent account statements to verify your identity. Also call SBI’s 24x7 helpline at 18001234 / 1800112211 to report the matter and request status updates.

@complainthub

File an Online Complaint:

• Online Form: Visit SBI’s online customer request and complaint form portal (sbi.co.in) or use the YONO mobile app to lodge your complaint.
• Information Required: Provide details such as complaint type, category, mobile/account number, and a brief description of the issue.
• Track Status: Use the reference/ticket number to check the status of your complaint.

Escalation Matrix:

• Level 1 (RBO): If unresolved within 48 hours, escalate to the Assistant General Manager at the Regional Business Office using the ticket number. To get the contact details, visit the “SBI Customer Care (bank.sbi)” page.
• Level 2 (LHO): Further escalate to the Deputy General Manager (B&O) or General Manager (Network) at the Local Head Office if needed.
• Level 3 (Corporate Centre): For unresolved issues, contact the Customer Service Department at the SBI Corporate Centre with the previous ticket number.

Contact details of Principal Nodal Officer:

• Address: Principal Nodal officer, Customer Service Department, State Bank of India, State Bank Bhavan, 16th Floor Madam Cama Road, Mumbai 400021.
• Phone No: +912222741216
• E-mail: gm.customer@sbi.co.in

If the issue remains unresolved, lodge a complaint at the National Cyber Crime Reporting Portal.
If still need help, reply to us.