How do I file banking complaints of State Bank of India (SBI)?

Finance
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To file a banking complaint with the State Bank of India (SBI), you can follow these steps:

Lodging banking complaints to SBI
Lodging banking complaints to SBI1439×720 126 KB

Contact SBI Customer Care:

Call the toll-free helpline numbers or email the support team with your complaint details.

  • Toll-Free Numbers: Dial 18001234, 1800112211, 18004253800, or 18002100 to speak with a customer care executive.
  • Email: Send your concerns to customercare@sbi.co.in or contactcentre@sbi.co.in for a faster resolution.
  • SMS/WhatsApp: For quick services, use WhatsApp number
    +919022690226     or send an SMS ‘UNHAPPY’ to +918008202020.

:tipping_hand_man:t5: Tips: Call the toll-free number +919449112211 or e-mail epg.cms@sbi.co.in to report unauthorized online transactions from your SBI bank account. Please e-mail at report.phishing@sbi.co.in to report cyber frauds/scams to the bank.

File an Online Complaint:

  • Online Form: Visit SBI’s online customer request and complaint form portal (sbi.co.in) or use the YONO mobile app to lodge your complaint.
  • Information Required: Provide details such as complaint type, category, mobile/account number, and a brief description of the issue.
  • Track Status: Use the reference/ticket number to check the status of your complaint.

Escalation Matrix:

  • Level 1 (RBO): If unresolved within 48 hours, escalate to the Assistant General Manager at the Regional Business Office using the ticket number. To get the contact details, visit the “SBI Customer Care (bank.sbi)” page.

  • Level 2 (LHO): Further escalate to the Deputy General Manager (B&O) or General Manager (Network) at the Local Head Office if needed.

  • Level 3 (Corporate Centre): For unresolved issues, contact the Customer Service Department at the SBI Corporate Centre with the previous ticket number.

Contact details of Principal Nodal Officer:

  • Address: Principal Nodal officer, Customer Service Department, State Bank of India, State Bank Bhavan, 16th Floor Madam Cama Road, Mumbai 400021.
  • Phone No: +912222741216
  • E-mail: gm.customer@sbi.co.in

Additional Contacts:

  • International Toll-Free Numbers: For inquiries from abroad, dial the helpline number +918026599990 (call rates applicable) or refer to SBI’s website for specific International Toll-Free Numbers (ITFNs) provided for various countries.

  • Specialized Helplines: Use dedicated numbers for reporting unauthorized transactions, SBI YONO, PMJDY, FASTag, and other specific services.

Banking Ombudsman

If your complaints are not resolved within 30 days to your satisfaction, you may file a complaint against SBI to the Banking Ombudsman of the RBI.

:bulb: Note: Remember to keep all evidence and reference numbers handy for follow-up and ensure not to share sensitive personal financial information.

For more information, read this article: Filing complaints to SBI Nodal Officers

Still, have questions? :thinking: Ask by replying below. :point_down:t5: We will help you to resolve it.