To file a complaint about the banking and financial services of Bank of Baroda (BOB), including issues related to personal/corporate banking, accounts, loans, investments, insurance, digital products, and unauthorized transactions, you can follow these detailed steps and the provided helplines & contact details:
Bank of Baroda Helplines:
- Customer Care Number: Call the BOB’s toll-free number 18005700 for banking issues. You can also give a missed call on this number +918468001111 / +918468001122 for help from customer executives.
- WhatsApp: Message on +918433888777
- Email: Send an email at bobsupport@cardbranch.com to report unauthorized transactions or block cards. For forex service issues, email your concerns to care.fbo@bankofbaroda.com.
If you want to block banking services (UPI, debit card, mobile/internet banking, etc.), call the toll-free numbers 18002584455 and 18001024455. NRI (Non-Resident Indian) customers can call at the international helpline number +917966296629 or email at nribo@bankofbaroda.com.
For any issues related to merchant /business/corporate banking or payment gateways, email at merchant.business@bankofbaroda.com.
If your initial complaints are unresolved, write to your branch manager or visit your local branch office.
Steps to file an online complaint:
- Visit the BOB’s official website (bankofbaroda.in).
- Navigate to the “Customer Support” section from the menu.
- Click “Submit complaint” to open the online complaint form.
- Fill out the required details including customer ID and description of the banking issue.
- Upload supporting documents or photos, if any
- Submit the form.
Finally, note down the reference/ticket ID to track status. You can also use the BOB mobile banking app to access online services and register your complaints online with executives.
Escalation to Grievance Redressal Officer:
If your previously lodged complaints are not resolved by the customer support team or branch managers within 7 days, escalate it to the Regional/Zonal Manager or Grievance Redressal Officer (GRO) at the zonal officer by submitting an online grievance form or by emailing your concerns including reference/ticket ID of the complaint. Contact details of zonal offices are:
| Zone | Phone Number | |
|---|---|---|
| Ahmedabad | +917926473064 | dgm.ngz@bankofbaroda.com |
| Baroda | +912652316502 | dgm.sgz@bankofbaroda.com |
| Bengaluru | +918025011247 | dgm.blr@bankofbaroda.com |
| Bhopal | +917554049032 | dzh.mpz@bankofbaroda.com |
| Chandigarh | +911722717324 | dzh.chandigarh@bankofbaroda.com |
| Chennai | +914423454337 | dzh.sz@bankofbaroda.co.in |
| Ernakulam | +914842867802 | dzh.ekmz@bankofbaroda.co.in |
| Hyderabad | +914023287202 | dzh.hyderabad@bankofbaroda.com |
| Jaipur | +911412727103 | dyzm.rz@bankofbaroda.com |
| Kolkata | +913323401704 | dyzm.ez@bankofbaroda.com |
| Lucknow | +915226677704 | dgm.upu@bankofbaroda.com |
| Mangaluru | +918242413902 | dzh.mangalore@bankofbaroda.com |
| Meerut | +915812511120 | dgm.wupu@bankofbaroda.com |
| Mumbai | +912242060703 | dzh.ops.gmz@bankofbaroda.com |
| New Delhi | +911123441643 | dzm.nz@bankofbaroda.co.in |
| Patna | +916122559500 | dgm.bojz@bankofbaroda.co.in |
| Pune | +912025937107 | dzh.mgz@bankofbaroda.com |
| Rajkot | +912812440262 | dyzm.zorajkot@bankofbaroda.co.in |
Escalate to Nodal Officer:
If your grievances are still not resolved or dissatisfied, further escalate them to the Nodal Officer of the Bank of Baroda with your reference number and expected resolution. You may write a grievance letter (download the complaint form) or send an email to:
- Phone Number: +912652316792
- Email: cs.ho@bankofbaroda.com
- Address: General Manager (Operations & Services), Bank of Baroda, Head Office, Baroda Bhavan, R C Dutt Road, Alkapuri, Baroda – 390007, (Gujarat) India.
If the banking complaint remains unresolved after 30 days or you’re dissatisfied with the final order, file a complaint against BOB to the RBI Banking Ombudsman, referencing all prior communication.
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