Urgent Action Needed for Compound Wall Incident and Waste Issue

[complainthub]

Dear @savinay_hande,

I’m sorry to hear about the ongoing issue with the collapsed wall and waste accumulation. Here are steps you can take to resolve this:

1. Contact BBMP Complaint Cell: Reach out to the BBMP helpline at 1533 or 80-22660000 or use their Sahaaya App to register a formal complaint. Mention the location and details to ensure a quick response.
2. Follow Up with the Ward Office: You can also visit or call the BBMP Ward Office in Malleshwaram and speak to the Assistant Engineer or Ward Officer directly. They are responsible for such maintenance issues.
3. Escalate to Higher Officials: If no action is taken, consider escalating the complaint to the BBMP Joint Commissioner (West Zone) or through the BBMP grievance redressal portal (https://bbmp.gov.in).
4. For unresolved issues by BBMP, you can file a public grievance online against BBMP to the Nodal Officer of the Urban Development Department of the Government of Karnataka through the Janaspandana portal

@complainthub

Online Complaint Registration

Visit the BBMP’s integrated complaint registration system, Namma Bengaluru, or use the mobile app (Saahaya) to file an online complaint. Follow these steps:

• Visit the Namma Bengaluru portal and register using your mobile number.
• Login with the OTP received and navigate to the ‘Grievance Redressal’ section.
• Click ‘Raise complaint (bbmp.gov.in) ’, select the issue category, and fill in the required details.
• Upload any supporting documents or photos, submit the form, and note down the reference number for future reference.

@complainthub

Escalation to Municipal Commissioner:

If your complaint is not resolved satisfactorily, you can escalate it to the Municipal Commissioner. You may contact them via the provided email or phone number, ensuring to mention the reference number of your initial complaint.

The contact details of the municipal commissioner are:

• Address: Municipal Commissioner, Bruhat Bengaluru Mahanagara Palike, N.R Square, Bengaluru, Karnataka 560002, India
• Email: comm@bbmp.gov.in

After successful submission, don’t forget to obtain the acknowledgement receipt from the office or grievance cell at the headquarters.

@complainthub

Steps to file an online complaint:

1. Visit the Janaspandana website (ipgrs.karnataka.gov.in) or use the mobile app.
2. Click the option “Click here to login” and select “Citizen” to open the login/register form:

• Existing users can log in with their mobile number.
• New users need to register (click “New User Registration ”) by providing basic details.

3. After successfully logging in, click on “Grievance Submission” and agree to the terms and conditions.
4. Fill out the grievance form with the required details including:

• Complainant information (District, Taluka)
• Nature of grievance (Delayed service, official misconduct, etc.)
• Department/Ministry and its Line Department (Education, Health, etc.)
• Service Name (Specific service you are complaining about)
• Location of the incident (District, Taluka, Village/Panchayat)
• Description of the complaint (750 characters maximum)
• Supporting documents (if applicable)

6. Click “Register” to submit your complaint.

These steps can help get the necessary repairs and cleanup done. Let me know if you need further guidance.