To file a civic complaint with the Bruhat Bengaluru Mahanagara Palike (BBMP) from Bangalore East, North, or South including other Zones, you can follow these steps and use the contact details of the municipal corporation:
BBMP Citizen Helplines
- Helpline Numbers: For immediate assistance, you can call the toll-free citizen helpline numbers 1533 or 80-22660000. These lines are dedicated to addressing public utilities and civic body services issues.
- Email: You can send an email detailing your complaint to comm@bbmp.gov.in.
- WhatsApp: Send a message to +919480685700.
For water complaints, call the water helpline number 1916 or 14420 (for tanks/sewers) or email to Bangalore Water Supply and Sewerage Board (BWSSB) at callcenter@bwssb.gov.in.
Online Complaint Registration
Visit the BBMP’s integrated complaint registration system, Namma Bengaluru, or use the mobile app (Saahaya) to file an online complaint. Follow these steps:
- Visit the Namma Bengaluru portal and register using your mobile number.
- Login with the OTP received and navigate to the ‘Grievance Redressal’ section.
- Click ‘Raise complaint (bbmp.gov.in)’, select the issue category, and fill in the required details.
- Upload any supporting documents or photos, submit the form, and note down the reference number for future reference.
If your complaints are still not resolved, you may escalate the case to the zonal deputy municipal commissioners of your region. These are the contact details of the officials:
| BBMP Zone | Phone Number | |
|---|---|---|
| Bommanahalli | report.jcbom@rediffmail.com | +919448549197 |
| Dasarahalli | jcdasarahalli1@gmail.com | +918022975901 |
| East | report.jceast@rediffmail.com | +918022975801 |
| Mahadevapura | jcmpura@bbmp.gov.in | +918028511166 |
| RR Nagar | report.jcrr@rediffmail.com | +918028605642 |
| South | bbmpacs@gmail.com | +918022975701 |
| West | report.jcwest@rediffmail.com | +918022975648 |
| Yelahanka | jcyel.bbmp@gmail.com | +918022975942 |
Escalation to Municipal Commissioner:
If your complaint is not resolved satisfactorily, you can escalate it to the Municipal Commissioner. You may contact them via the provided email or phone number, ensuring to mention the reference number of your initial complaint.
The contact details of the municipal commissioner are:
- Address: Municipal Commissioner, Bruhat Bengaluru Mahanagara Palike, N.R Square, Bengaluru, Karnataka 560002, India
- Email: comm@bbmp.gov.in
After successful submission, don’t forget to obtain the acknowledgement receipt from the office or grievance cell at the headquarters.
Approaching Urban Development Department
For unresolved issues by BBMP, you can file a public grievance online against BBMP to the Nodal Officer of the Urban Development Department of the Government of Karnataka through the Janaspandana portal, an Integrated Public Grievance Redressal System (IPGRS.
Tips: Remember to provide all necessary details and reference numbers when escalating your complaint to ensure a timely and effective resolution.
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